Buro voor de Boeg
Our Service Level Agreement (SLA)
We understand that every minute of downtime can lead to lost revenue and dissatisfied customers.
That’s why we’ve taken steps to ensure your webshop or web server always performs at its best.
Our Service Level Agreement (SLA) offers exactly that: extra assurance, fast support, and compensation in case of unexpected issues.
Still not convinced? Read the customer story of Buro voor de Boeg below:
Introduction to Buro voor de Boeg
At Buro voor de Boeg, innovation and customer satisfaction are key. With nearly 140 websites under management and complex business processes, the need for a reliable IT partner grew significantly. That’s why they started searching for a dependable hosting provider with a strong focus on service quality and business continuity.
Buro voor de Boeg is a full-service advertising agency that develops creative concepts and brings them to life across both offline and online communication channels. The agency also specializes in building websites, webshops, and web applications – primarily in WordPress – delivering user-friendly and dependable solutions that perfectly match their clients’ goals and needs. With a personal approach and a keen eye for detail, Buro voor de Boeg helps organizations tell their stories in impactful ways and strengthen their brands.
Why an SLA?
Buro voor de Boeg decided to switch to Klarned after encountering repeated issues with their previous hosting provider. The problems were often hard to resolve, leading to delays and frustration. They realized they needed a trustworthy and knowledgeable partner for their hosting services.
For their most recent migration, they wanted to do everything carefully and thoroughly, with the confidence of working with a reliable provider. Through recommendations, they came into contact with Klarned. We not only offer the technical expertise required for smooth hosting, but also place a strong emphasis on service and dependable support. This gave Buro voor de Boeg confidence that their clients were in good hands, freeing up time and space to focus on innovation and growth instead of IT issues.
“What immediately stood out to us was the personal approach and the tailored service,” says Justin.
“The flexibility and proven track record in delivering high-quality IT services were decisive factors.”
The comprehensive Service Level Agreement (SLA) also reinforced their belief that Klarned was the right choice.
Experience with the SLA
From day one, it became clear that Klarned was more than just a hosting provider.
The SLA provides clear agreements regarding response times, performance, and maintenance.
“Thanks to proactive monitoring and fast response to incidents, we experience far less downtime,” says Justin.
“The transparent communication and regular evaluations keep us up to date with the latest developments.”
Since implementing Klarned’s hosting + SLA package, Buro voor de Boeg has seen impressive results.
Their servers run more stably, and operational costs have decreased thanks to more efficient processes.
“The impact on our operations has been huge,” Justin explains.
“We now have more time and capacity to focus on innovation and growth rather than IT problems.”
Recommendations
For organizations seeking stability, efficiency, and scalability, Buro voor de Boeg highly recommends a Klarned SLA.
“The combination of technical expertise, commitment, and a solid SLA makes them the ideal partner,” says Justin.
“We look forward to many more successful collaborations in the future.”
Justin Streuper Partner & Digital Lead
Curious about our SLA?
Inspired by Justin’s experience?
Check out our SLA page or contact us directly.We’re always here to help – don’t hesitate to reach out!