Service Level Agreement (SLA)

Maximum security and continuity

Our Service Level Agreement (SLA) is specifically designed for webshop owners and web server owners who seek maximum security and continuity.

Our SLA provides guaranteed staff response times on urgent matters, including nights, during holidays and weekends.

Continuous monitoring

We perform fully automated monitoring, checking every 30 seconds whether the page shows fast and whether a predefined keyword is present. This ensures that any issues are detected and addressed immediately, even before they have a noticeable impact on your customers or revenue. This proactive approach helps maintain the stability and reliability of your online platform.

Financial compensation for downtime

Should unexpected downtime occur within our control, we offer financial compensation to SLA1 and SLA2 customers. While we make every effort to prevent downtime, we understand that unforeseen circumstances can arise. Our compensation policy not only provides financial security but also underscores our commitment to the highest possible level of service.

24x7x365 Support

One of the key features of our SLA is the 24x7x365 phone and pager service. This means that our technical support is always available, regardless of the time or day. Whether it is in the middle of the night, during a busy holiday period, or on special occasions like New Year’s Eve – you can always count on direct assistance from our specialists. We ensure that any issues are quickly identified and resolved, minimizing downtime as much as possible.

★★★★★ The customer service of Klarned is fantastic. If there’s an issue, it gets resolved immediately, giving us great peace of mind. The speed of our websites has not only improved the user experience but also helped increase our conversions and customer satisfaction.

Martijn

Partner Create-Convert

Klarned has demonstrated the performance growth we were looking for.

Nick Heurter

Partner Maatwerk Online

My clients experience the hosting of Klarned as fast and reliable. Tests showed it was truly faster!

Frank Huitenga

CEO Ambasco Branding & Design

Good, fast, and personal service. Even in the evenings or on weekends.

Wessel

Webteam Lead Webmyday

★★★★★ If you want the highest speed and guarantee that your websites are always online, an SLA is the solution! The combination of technical expertise, commitment, and a reliable SLA makes Klarned an ideal partner. We now have more time and space to focus on innovation and growth instead of IT issues.

Justin Streuper

Partner & Digital Lead Buro voor de Boeg

A worry-free online business

With our SLA, you ensure the continuity and customer satisfaction of your online business. No more worries about unexpected downtime or technical issues, we are always here for you, 24x7x365 Your success is our priority, and with our reliable support, you are able to fully focus on growing your business.

Ready to ensure the security and continuity of your online business?

Take control of your webshop’s success with guaranteed support, with our SLA, you gain the peace of mind you need to focus on growth. Our team is ready to support you every step of the way, ensuring a worry-free online experience.

Fill out the form now and get in touch with our specialists to discuss how we can tailor our services to meet your business needs. We’re here to help you succeed, 24x7x365.